For night arrivals, contact reception before 12 midnight
Inside 10 am
American Express, Visa, Mastercard, Diners, JCB, Bancomat
TO CONFIRM AND ENSURE BOOKINGS
Individual Guests must:
Make reservation even only by phone but supplying guest's telephone number and time of arrival.
Credit Card is not required
Reservations without credit card are guaranteed up to 6pm on arrival day.
Companies or agencies for individuals must:
Book by e–mail or fax
Be guaranteed by Credit Card if not paid up front.
Have authorisation to use the Credit Card.
Reservations without credit card are guaranteed up to 6pm on arrival day
Book in writing by e-mail or fax;
Be guaranteed by credit card;
Place a 30% confirmation deposit of the total stay amount;
Remit the complete stay cost 15 days before arrival;
Cite authorisation to respect the cancellation clauses (cancellation policy).
INDIVIDUAL CANCELLATION POLICY
Cancellations must be made inside the 24 hours of arrival day unless otherwise specified when booking. If cancellations are not made or arrive late, the room cost for the first night will be charged.
GROUP CANCELLATION POLICY
All cancellations must be made in writing (by e-mail or fax or mail).
Cancelled bookings will be subject to charges as follows:
Up to 40 days before arrival date, no charge will be made and the deposit will be returned; from 40 to 30 days before arrival, the entire deposit will be held; from 29 to 15 days before arrival date, the deposit will be held and a penalty of 20% of the entire cost of the booked stay will be applied; from 14 to 0 days before arrival date, a penalty of 100% of the entire booked stay will be charged.
Eventual reductions of the length of the stay will be considered as cancellations.
In the case of "no show" or of departure earlier than foreseen, the penalty applied will be 100% of the entire stay cost.
SPECIAL REDUCED TARIFS
The tarifs are net, non-cumulative , subject to availability and appliable only on request.
Smoking is not allowed anywhere inside the hotel area. (art. 51 law n. 3 of 16/01/03 and DCPM of 23/12/03).
Smoking is allowed in the rooms for smokers.
Pets are allowed only in Basic and Economy rooms.
LAWS REGARDING ALCOHOL CONSUMPTION
The consumption of alcoholic drinks in the local bars terminates at 11 pm.
Internet services can be utilised only after having shown an identification document. (Decree law 155/05).
The use of any kind of stove having a flame (eg. Candles) and irons.
Access to the rooms is only allowed after having checked-in at Reception.
People under the age of 18 must be accompanied by a parent.